Refund Policy

At EverPaws, we want you and your furry friend to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order confirmation, receipt, or other proof of purchase.

To start a return, please contact us at contact@geteverpaws.com with your order number and a brief description of the reason for your return.

If your return is approved, we’ll provide you with instructions on where and how to send your item. Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

If you have any questions about returns, you can always reach us at contact@geteverpaws.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if your item arrives defective, damaged, or if you receive the wrong item.

When contacting us, please include your order number and, when applicable, clear photos of the damaged or incorrect item. We’ll review the issue and work with you to make it right.

Non-Returnable Items

For health, safety, and hygiene reasons, certain pet products may not be eligible for return once opened or used.

We may also be unable to accept returns for:

• Products that have been used or altered

• Products that are damaged after delivery due to misuse or improper handling

• Items returned without prior authorization

• Gift cards

• Final-sale or clearance items, where applicable

If you’re unsure whether your item qualifies for a return, please contact us at contact@geteverpaws.com before sending it back.

Exchanges

If you received the wrong product or your item arrived defective or damaged, please contact us at contact@geteverpaws.com.

For other exchanges, the quickest option may be to return the original item (if eligible) and place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and any legal exceptions.

Where applicable, returned products must be in the condition required by law for exercising this right.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for us to process the refund.

Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at contact@geteverpaws.com.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact:

EverPaws
Email: contact@geteverpaws.com
Website: geteverpaws.com